The present terms and conditions apply to all actions performed by SC FIBROMAR through the virtual store. The https://www.fibromar.ro/ store operates in accordance with Romanian state law. By using this site, the user expressly, explicitly, and knowingly agrees to accept the terms and conditions listed on this page. By placing an order on this site, the User expressly agrees that he undertakes to comply with the payment obligation to SC FIBROMAR according to the contract. General provisions Seller:
SC FIBROMAR, with professional headquarters in Razboieni street no. 8, Fashion House, floor. 2 side entrance next to, Aleea Ateneului, Bacau 600164, with CUI: 39596147, Fiscal attribute: RO, Nr. order in the trade register: J04 / 1020/2018, telephone: +40 740 492 798, e-mail: email@example.com. Buyer: natural person, legal entity, or other entity that registers on the site and places an order that will be confirmed later by the seller. Order: a request made by the buyer in order to purchase one or more products sold by the seller. Products: goods sold by Lotus by jad.ro that the buyer can purchase after placing an order. Contract: supporting document concluded between the two parties (buyer and seller) based on which the seller undertakes to place the order, and the buyer undertakes to pay the order. Product information:
The products sold by fibromar.ro are new products and are accompanied by the fiscal invoice according to the legislation in force. The products are delivered within the available stock according to the provisions of the contract. Fibromar.ro assumes the right not to honor a certain order in case of a system error, the product is no longer in the store’s stock, the product is non-compliant to be delivered, or for other independent reasons. Purchase prices coincide with the prices on the site. The prices displayed for the products are expressed in RON and contain 20% VAT. The buyer is obliged to pay only the value of the products, the other costs being borne exclusively by the seller. We assure you that the value of your order will not change once it is confirmed by email. Fibromar.ro does not offer any guarantee other than those provided by the applicable legislation on the Romanian territory. We are not responsible for any color differences that may occur between the image displayed on your monitor and the colors of the product or the gaps that may occur in connection with the size of the products due to their particularities. The rights of the consumer (natural person) provided in Law no. 449/2003, art. 9-14:
“Art. 9 – The seller is responsible to the consumer for any lack of conformity existing at the time the products were delivered. Art. 10 – In case of non-conformity, the consumer has the right to request the seller to bring the product to conformity, without payment, by repair or replacement, according to art. 11, or to benefit from the corresponding reduction of the price or from the termination of the contract regarding this product, under the conditions of art. 13 and 14. Art. 11 – (1) In case of lack of conformity, the consumer has the right to request the seller first to repair the product or has the right to request the replacement of the product, in each case without payment, except where the measure is impossible or disproportionate. (2) A remedial measure shall be considered disproportionate if it imposes on the seller costs that are unreasonable compared to the other remedial measure, taking into account: a. The value that the products would have had if there had been no shortage compliance; b. the importance of non-compliance; c. if the other remedial measure could be carried out without significant inconvenience to the consumer. (3) A remedial measure shall be considered impossible if the seller cannot provide identical replacement products or spare parts for repair, including due to lack of equipment or related technology. (4) Any repair or replacement of the products will be made within a reasonable period of time, established by mutual agreement, in writing, between the seller and the consumer, and without any significant inconvenience to the consumer, taking into account the nature of the products and the purpose. for which he requested the products. The set time period may not exceed 15 calendar days from the date on which the buyer informed the seller of the lack of conformity of the product. (5) In case of repairing the product, only new parts will be installed in it. Art. 12 – The notion without payment, provided in art. 10 and 11, refer to all costs necessary to bring the products into conformity, including postage, transportation, handling, diagnostics, expertise, disassembly, assembly, labor, materials used and packaging. Art. 13 – The consumer may request an appropriate reduction of the price or termination of the contract in any of the following cases: a. If he does not benefit from either the repair or the replacement of the product; b. if the seller has not taken remedial action within a reasonable period of time; c. if the seller has not taken remedial action, according to art. 11 para. (4), without significant inconvenience to the consumer. Art. 14 – The consumer is not entitled to request the termination of the contract if the lack of conformity is minor. “
Personal Data Processing:
By filling in your data in the account creation and/or Order form, you understand that your personal data will be included in our database and that they will be processed under the electronic contract between the parties (Terms and Conditions). However, there is also the possibility for our company to send you personalized offers if you have placed an order on our website at least once, without you being subscribed to the newsletter or if you have an account created on our website (there is a contractual relationship to use the website), based on our legitimate interest in marketing and advertising (art. 6 (1) f of the GDPR).
To place an order it is necessary to add the desired goods to the shopping cart. After the goods are added to the cart, they will be packaged and sent to the recipient as soon as possible after completing the order. If the order is not completed, the products added to the cart will not be reserved for shipment to the customer. Once the order is completed, the buyer guarantees that the data he provided for the purchase process is correct, complete, and true when placing the order. The order is considered completed from the moment the buyer receives electronic confirmation by email and then enters the delivery process. Payment method:
Payment is made online with the card, and the transport fee is 15 lei. According to the order confirmation email, this will be included in the invoice issued by SC FIBROMAR and will be found in the total payment. The cancellation of the order is applicable only to individual customers, according to the legislation in force. If the customer wants to customize/modify the purchased products, the cancellation of the order and the refund of the value of the ordered products are not performed. Complaints:
In case of possible conflicts between SC FIBROMAR and its clients, we will first try to resolve them amicably in at least 30 working days. If the amicable settlement between the two parties will not be possible, the conflict will be resolved in the competent court according to the laws in force. Fraud: Any attempt to access the personal data of other users, to modify the content of the fibromar.ro site or to affect the performance of the server on which the fibromar.ro site works will be considered an attempted fraud and will be punished by the authorities. competent according to the legislation in force.